HANDELSBANKEN Warrington has appointed a new Corporate Manager, in response to increasing demand for its local relationship banking services.
Ian Foster joins the team with over 35 years of banking experience, the most recent four of those with Handelsbanken. Ian will be involved in developing existing customer relationships as well as welcoming new locally-based customers to the Bank.
Built on sustainable values, Handelsbanken’s focus on delivering high levels of bespoke service, through lasting customer relationships, has seen the Bank rated top for customer satisfaction 12 years in a row in an independent survey of British banks’ personal and business customers*.
At Handelsbanken, branches are responsible for making all day-to-day banking decisions based solely on their customers’ requirements, free from product and lending targets or bonus incentives.
On the new appointment, Ian commented: “I am absolutely delighted to be joining our Warrington Branch as Corporate Manager, getting back to what banking is all about – supporting local businesses and helping to fulfil their ambitions, and I very much look forward to working with the local professional communities”.
Branch Manager, James Barron, also added: “This is a key appointment in the future growth of our business in the North & Mid Cheshire area – Ian possesses strong local knowledge and a real passion for delivering an excellent service to our customers”.
Handelsbanken branches support individuals and businesses with bespoke banking and wealth management services in local communities across the UK.
In February 2021, Handelsbanken was named the most recommended provider for SME banking by the Competition and Markets Authority’s Independent Service Quality Survey for business banking, for the sixth time – with 76% of SME banking customers saying they would be extremely or very likely to recommend Handelsbanken to other SMEs for its overall service quality**.
Handelsbanken was named one of the world’s safest commercial banks in Global Finance’s ranking of the World’s Safest Banks 2020***.
* EPSI Rating (Extended Performance Satisfaction Index) is a system created to collect, analyse and disseminate information about how an organisation is perceived by its stakeholders. The assessment is done in terms of image, preferences and perceived quality as well as loyalty and attractiveness by customers, employees and other interested parties. With a system of databases including more than 70,000 indices derived from some 2 million interviews taken during surveys in numerous country studies over almost two decades, ESPI Rating is the European leader in stakeholder management and benchmarking.
** Competition and Markets Authority, Feb 2021.
*** Global Finance, World’s Safest Banks, November 2020.